Refund policy
Return & Refund Policy
Last Updated: 10 September 2026
At MacOn’s Tees, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or wrong-size product, we’re here to help.
1. Returns & Exchanges
We accept returns or exchanges only under the following circumstances:
- You received a damaged or defective product.
- You received a wrong product, size, colour, or design due to an error on our part.
- The product received is materially different from what was ordered.
Return/exchange requests must be raised within 7 days of delivery.
For size-related issues, please contact us within 7 days of delivery. Size exchanges are subject to product availability and our approval.
2. Conditions for Return
To be eligible for a return or exchange:
- The T-shirt must be unused and unworn.
- It must be in its original condition and packaging.
- All original tags, labels, and accessories must be intact.
- The product must not be washed, altered, damaged, stained, or have any odour.
- You must provide proof of purchase/order details.
Products that do not meet these conditions may not be accepted for return or exchange.
3. Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Products that have been worn, washed, altered, or damaged after delivery.
- Products without original tags or packaging.
- Products damaged due to improper care or handling.
- Any product specifically marked as non-returnable on the website.
- Customized or personalized products, unless they arrive damaged or defective.
4. Damaged or Incorrect Products
Please inspect your order as soon as you receive it.
If your product is damaged, defective, or incorrect, contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the product
- Photographs of the packaging/shipping label
- A brief description of the issue
We may request additional photos or videos to verify the issue.
If the claim is approved, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
5. Refunds
Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method, where applicable.
Refund processing and bank/payment-provider processing times may vary. It may take several business days for the refunded amount to appear in your account.
Shipping or convenience charges, if applicable, may be non-refundable unless the return is due to an error, damage, or defect attributable to MacOn’s Tees.
6. Return Shipping
If the return is required because we sent you a wrong, damaged, or defective product, MacOn’s Tees will bear the applicable return shipping cost, subject to verification and approval.
For other returns or size exchanges, return shipping charges may be the customer's responsibility.
7. Exchange Policy
We offer exchanges subject to:
- Product availability
- Eligibility under this policy
- The returned product meeting the required condition
If the requested replacement size/design is unavailable, we may offer an alternative product or refund, as applicable.
8. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact us and we will advise you on the available options.
9. How to Request a Return or Refund
To request a return, exchange, or refund, please contact us through the contact details provided on our website.
Please include:
Order Number:
Name:
Reason for Return:
Photos/Videos (if applicable):
Our team will review your request and provide the next steps.
10. Important Note
MacOn’s Tees reserves the right to refuse a return, exchange, or refund if the product does not meet the eligibility requirements stated in this policy or if there is evidence of misuse or damage after delivery.
This policy does not affect any rights you may have under applicable Indian consumer protection laws.
Contact Us
For any questions regarding returns or refunds, please contact MacOn’s Tees through the contact information available on our website.
MacOn’s Tees
Wear Your Statement.